Delivery & Returns

Free Shipping

🌍GEMX is proud to offer Carbon-Neutral Shipping, at no cost to you! 🌍

We offer free worldwide shipping on all orders.

GEMX is a company that advocates the concept of environmental protection, so it will not intentionally increase the inventory.  items that are not currently in stock are individually handcrafted and require 2-3 weeks to be meticulously crafted before they are sent out for shipping.Our products undergo strict quality control to ensure your satisfaction when they reach you. But what is certain is that we are doing our best to pack and ship it to you as soon as possible.

  • Please be aware that pre-ordered items are meticulously handcrafted individually and will take approximately 2 to 3 weeks before they are ready for delivery. Your patience is greatly appreciated as we ensure the highest quality for your order.
  •  If you have any questions or concerns, please don't hesitate to get in touch via service@gemxco.com. 

Quick note!

  • Offer valid on economy shipping only and subject to change without notice. Freight and expedited shipping is excluded unless otherwise stated on the product page.
  • Orders can be expedited at customer's expense. No adjustments can be made to prior purchases. 
  • All products on Sale in the store are shipped within 1 working day.

Delivery times range from 5-12 business days depending on the shipping destination.

Shipping  Shipping Fee Shipping Time
Standard Shipping FREE 5 - 12 business days
DHL/FEDEX FOR US $20 2 - 6 business days
 
EXCHANGES / RETURNS

 GENERAL POLICY

At GEMX, we want you to be completely satisfied with your purchase. Our return and exchange policy extends for a period of up to 10 days from the date you receive your item. If you have any questions or concerns, please don't hesitate to reach out to our dedicated customer service team at service@gemxco.com.

QUALIFICATIONS FOR RETURNS
To initiate a return, please ensure that the following conditions are met:

  • Items must be in their original condition, free from any signs of wear or damage. We kindly request that you keep items in their pristine state, without any alterations or usage.
  • If you're returning items by mail, it's crucial that they are returned in all their original packaging, including tags, boxes, and pouches. This ensures the items are well-protected during transit.

LOSS OR DAMAGE IN TRANSIT
Please note that GEMX does not provide refunds for items that are lost or damaged during their return journey to our studio. For your own protection, we advise you to package your items with extra care, using ample padding, and include secure tracking information and insurance.
In the unfortunate event that you receive a damaged item, please contact our Customer Service immediately. Provide a clear description of the damaged item and include a photograph to expedite the resolution.


SUBMITTING A RETURN REQUEST
To initiate the return or exchange process, please submit your request through our convenient Return Portal.
If you encounter any difficulties in locating your order information, you can easily access it in your Account by logging in with your GEMX Email and Password. Alternatively, feel free to contact us at service@gemxco.com, and our team will be happy to assist you.


* Please be aware that Sample Sale items, Custom pieces, Limited Edition pieces, and One of a Kind pieces are not eligible for exchange, credit, or return. We do not refund the cost of shipping for returns or exchanges. Some exclusions may apply.

 

IMPORTANT

To facilitate a smooth exchange or return, all items must be processed through the Return Portal. GEMX cannot accept responsibility for items returned without prior notification or the requested documentation. Items shipped without prior notification through the Return Portal will not be accepted and will be promptly returned to the sender.

CUSTOMER SERVICE

We are committed to providing you with exceptional service. GEMX boasts an amazing staff that is eager to assist you with your jewelry needs. If you have any questions or concerns, please don't hesitate to get in touch via service@gemxco.com. We will do our utmost to offer you honest, efficient, and attentive service—and hopefully much more. Your satisfaction is our priority.